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UX Researcher & Content Strategist
UX Researcher & Content Designer
UX Researcher & Content Designer
UX Researcher & Content Designer
Eileen Calub
Eileen Calub
Eileen Calub
I spark dialogue to drive human-centered design and shape inclusive experiences. Based in Tampa, Florida. 🌴
I spark dialogue to drive human-centered design and shape inclusive experiences. Based in Tampa, Florida. 🌴
I spark dialogue to drive human-centered design and shape inclusive experiences. Based in Tampa, Florida. 🌴
Hello & Kamusta! 👋🏽
Hello & Kamusta! 👋🏽
Hello & Kamusta! 👋🏽
Hello & Kamusta! 👋🏽
Hello & Kamusta! 👋🏽
Explore My Projects
Explore My Projects
Research study descriptions are limited to ensure confidentiality.
BMS ChatGPT & Generative AI Storefront Usability Testing
Moderated Generative AI Storefront usability testing with 20 participants, identified 13 actionable insights, and provided 8 recommendations to developers, leading to increased visibility of AI assistants and reduced friction in reporting a bug
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BMS ChatGPT & Generative AI Storefront Usability Testing
Moderated Generative AI Storefront usability testing with 20 participants, identified 13 actionable insights, and provided 8 recommendations to developers, leading to increased visibility of AI assistants and reduced friction in reporting a bug
View Project
BMS ChatGPT & Generative AI Storefront Usability Testing
Moderated Generative AI Storefront usability testing with 20 participants, identified 13 actionable insights, and provided 8 recommendations to developers, leading to increased visibility of AI assistants and reduced friction in reporting a bug
View Project
BMS ChatGPT & Generative AI Storefront Usability Testing
Conducted moderated usability testing with 20 users, delivering 8 key recommendations that improved AI assistant visibility and bug reporting.
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BMS ServiceNow Virtual Agent User Interviews
Ran Virtual Agent user interviews with 10 participants, identified 15 pain points in IT/HR ticketing process and knowledge summarization, provided microcopy suggestions for renaming ticket categories, and presented findings to 40 stakeholders
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BMS ServiceNow Virtual Agent User Interviews
Ran Virtual Agent user interviews with 10 participants, identified 15 pain points in IT/HR ticketing process and knowledge summarization, provided microcopy suggestions for renaming ticket categories, and presented findings to 40 stakeholders
View Project
BMS ServiceNow Virtual Agent User Interviews
Ran Virtual Agent user interviews with 10 participants, identified 15 pain points in IT/HR ticketing process and knowledge summarization, provided microcopy suggestions for renaming ticket categories, and presented findings to 40 stakeholders
View Project
BMS ServiceNow Virtual Agent User Interviews
Uncovered 15 insights for IT/HR ticketing through 10 user interviews and proposed microcopy changes presented to 40 stakeholders.
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America SCORES Bay Area Youth Poetry User Research
Spearheaded user research, including competitive analysis with 2 nonprofits, 8 user interviews, and usability testing for nonprofit America SCORES website
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America SCORES Bay Area Youth Poetry User Research
Spearheaded user research, including competitive analysis with 2 nonprofits, 8 user interviews, and usability testing for nonprofit America SCORES website
View Project
America SCORES Bay Area Youth Poetry User Research
Spearheaded user research, including competitive analysis with 2 nonprofits, 8 user interviews, and usability testing for nonprofit America SCORES website
View Project
America SCORES Website User Research
Led user research and usability testing to inform a nonprofit website redesign, enhancing user experience and content clarity.
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The Citizen Project User Discovery
Led user discovery and competitive analysis for a SquareSpace website connecting 12,000+ Roosevelt Island residents to civic resources
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The Citizen Project User Discovery
Led user discovery and competitive analysis for a SquareSpace website connecting 12,000+ Roosevelt Island residents to civic resources
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The Citizen Project User Discovery
Led user discovery and competitive analysis for a SquareSpace website connecting 12,000+ Roosevelt Island residents to civic resources
View Project
The Citizen Project User Discovery
Directed discovery research and competitive analysis for a civic platform serving 12,000+ Roosevelt Island residents.
View Project
About
I’m a UX researcher, content designer, language lover, and lifelong gamer fueled by matcha lattes. 🍵
I earned a BA in Linguistics & International Studies at the University of Florida. (Go Gators!🐊) In my junior year, I spontaneously signed up for a hackathon and took on a designer role with no prior technical skills. In 36 hours, teaching myself design, collaborating with developers, and diving into Unity spurred my passion for UX. Since that fateful weekend, I’ve proven myself to be a empathy-driven researcher and designer, with work enhanced by my journalistic background, linguistic expertise, and global experiences. To level up my technical skills, I pursued an MS in Information Design, UX/UI Specialization, at Northwestern University. (Go Cats! 🐾)
UX Journey
Writing
Gaming
Travel & Languages
I’m a UX researcher, content designer, language lover, and lifelong gamer fueled by matcha lattes. 🍵
I earned a BA in Linguistics & International Studies at the University of Florida. (Go Gators!🐊) In my junior year, I spontaneously signed up for a hackathon and took on a designer role with no prior technical skills. In 36 hours, teaching myself design, collaborating with developers, and diving into Unity spurred my passion for UX. Since that fateful weekend, I’ve proven myself to be a empathy-driven researcher and designer, with work enhanced by my journalistic background, linguistic expertise, and global experiences. To level up my technical skills, I pursued an MS in Information Design, UX/UI Specialization, at Northwestern University. (Go Cats! 🐾)
UX Journey
Writing
Gaming
Travel & Languages
I’m a UX researcher, content designer, language lover, and lifelong gamer fueled by matcha lattes. 🍵
I earned a BA in Linguistics & International Studies at the University of Florida. (Go Gators!🐊) In my junior year, I spontaneously signed up for a hackathon and took on a designer role with no prior technical skills. In 36 hours, teaching myself design, collaborating with developers, and diving into Unity spurred my passion for UX. Since that fateful weekend, I’ve proven myself to be a empathy-driven researcher and designer, with work enhanced by my journalistic background, linguistic expertise, and global experiences. To level up my technical skills, I pursued an MS in Information Design, UX/UI Specialization, at Northwestern University. (Go Cats! 🐾)
UX Journey
Writing
Gaming
Travel & Languages
About
I’m a UX researcher, content designer, language lover, and lifelong gamer fueled by matcha lattes. 🍵
I earned a BA in Linguistics & International Studies at the University of Florida. (Go Gators!🐊) In my junior year, I spontaneously signed up for a hackathon and took on a designer role with no prior technical skills. In 36 hours, teaching myself design, collaborating with developers, and diving into Unity spurred my passion for UX. Since that fateful weekend, I’ve proven myself to be a empathy-driven researcher and designer, with work enhanced by my journalistic background, linguistic expertise, and global experiences. To level up my technical skills, I pursued an MS in Information Design, UX/UI Specialization, at Northwestern University. (Go Cats! 🐾)
UX Journey
Writing
Gaming
Travel & Languages
Resume
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic