BMS ChatGPT & Generative AI Storefront Usability Testing
Conducted moderated usability testing with 20 users, delivering 8 key recommendations that improved AI assistant visibility and bug reporting.
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BMS ChatGPT & Generative AI Storefront Usability Testing
Conducted moderated usability testing with 20 users, delivering 8 key recommendations that improved AI assistant visibility and bug reporting.
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BMS ChatGPT & Generative AI Storefront Usability Testing
Conducted moderated usability testing with 20 users, delivering 8 key recommendations that improved AI assistant visibility and bug reporting.
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BMS ServiceNow Virtual Agent User Interviews
Uncovered 15 insights for IT/HR ticketing through 10 user interviews and presented microcopy and feature improvement recommendationsto 40 stakeholders.
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BMS ServiceNow Virtual Agent User Interviews
Uncovered 15 insights for IT/HR ticketing through 10 user interviews and presented microcopy and feature improvement recommendationsto 40 stakeholders.
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BMS ServiceNow Virtual Agent User Interviews
Uncovered 15 insights for IT/HR ticketing through 10 user interviews and presented microcopy and feature improvement recommendationsto 40 stakeholders.
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The Citizen Project User Discovery
Foundational user research for a one-stop platform to help Roosevelt Island residents access government and community resources.
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The Citizen Project User Discovery
Foundational user research for a one-stop platform to help Roosevelt Island residents access government and community resources.
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The Citizen Project User Discovery
Foundational user research for a one-stop platform to help Roosevelt Island residents access government and community resources.
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America SCORES Bay Area Youth Poetry Website User Research
Led user research and usability testing to inform a nonprofit website redesign, enhancing user experience and content clarity.
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America SCORES Bay Area Youth Poetry Website User Research
Led user research and usability testing to inform a nonprofit website redesign, enhancing user experience and content clarity.
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America SCORES Bay Area Youth Poetry Website User Research
Led user research and usability testing to inform a nonprofit website redesign, enhancing user experience and content clarity.
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“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.”
David Mitchell, Cloud Atlas
Let's connect!
Nicey © 2023. Designed by Goran Babarogic