Problem Statement

The current information architecture of the Alpha version of myBMS, an employee portal serving 34,000 users across departments worldwide, may not align with users' mental models, particularly in the categorization of HR, IT, and BMS Info & Resources pages, leading to potential confusion and inefficiencies in accessing essential information.

Project Goals

• Assess whether the existing information architecture aligns with users' mental models for organizing HR, IT, and BMS Info & Resources pages.

• Improve the efficiency of information retrieval by optimizing the categorization of HR, IT, and BMS Info & Resources pages.

• Complete card sorting activities and present findings within a 5-week timeline.

• Stay within expected budget.

Team Structure

• Associate Director, myBMS Portal

• Senior Manager, myBMS Portal

• Junior Content Strategist (Lead UX Researcher)

Process

1. Gather Project Requirements: 1 week

2. Participant Recruitment: 1 week

3. Card Sorting Activity: 2 weeks

4. Analysis: 1 week

Card Sorting Methodology

• Recruited employees with access to the Alpha version of myBMS

• 3 groups of participants:

  • Human Resources (2)

  • Information Technology (2)

  • Administrative Services (1)

• 3 rounds of card sorting:

  1. Human Resources pages (Open card sort)

  2. Information Technology pages (Open card sort)

  3. BMS Info & Resources pages (Closed card sort)

• Card sorting activity recorded in MS Teams

• Conducted pattern analysis, identifying common groupings

Results

• Collected and analyzed 5 participant submissions of 15 rounds of card sorting total

• Recommended intuitive category renaming and recategorizations of 30 web pages to 16 HR and IT stakeholders

  • e.g. "Life Events" category may be renamed "Workplace Experience" - as written by participants in the open card sorting activities - to better align with users' mental models

    • 60% of participants grouped the pages "Onboarding" and "Offboarding" under "Workplace Experience"