Problem Statement

Navigating myBMS, an employee portal built for all departments and global sites, can take a long time. Finding essential applications often requires more clicks than ideal. With the launch of the next version of myBMS, there’s an opportunity to make using the portal quicker and easier, thus increasing employee efficiency.

Project Goals

• Gain insights into how employees interact with myBMS on a day-to-day basis.

• Assess the overall usability and user experience of the Alpha version of myBMS.

• Complete diary study and present findings within a 4-week timeline.

• Stay within expected budget.

Team Structure

• Associate Director, myBMS Portal

• Senior Manager, myBMS Portal

• Junior Content Strategist (Lead UX Researcher)

Process

1. Gather Project Requirements: 1 week

2. Participant Recruitment: 1 week

3. Diary Study: 1 week

4. Analysis: 1 week

Diary Study Methodology

• Recruited employees with access to the Alpha version of myBMS

• 3 groups of participants:

  • Human Resources (4)

  • Information Technology (3)

  • Administrative Services (1)

• Daily entries recorded digitally in OneNote or app of choice

• 5 entries submitted via email by Monday of the following week

Results

• Collected and analyzed 8 participant submissions of 40 diary entries total

• Identified 6 positive user flow/feature changes:

  1. Onboarding tour with walkthrough of changes

  2. Ability to mark changes

  3. My Active Items sidebar

  4. Easier findability of Global Holiday Calendar, Employment Verification, and employee directory

  5. Work Notes section added to Activity tab

  6. Contact Support process similar to previous version of myBMS, reducing learning curve

• Identified 7 highly requested user flow/feature changes:

  1. Add one-click button on homepage to check Technology Quotient hours

  2. Add section for BMS global sites

  3. Add icon for ADP

  4. Show turnaround time for tickets

  5. Move Search bar to top of screen

  6. Update homepage carousel with company news

  7. Integrate Viva Engage