Nonprofit
The Citizen Project User Discovery
Foundational user research for a one-stop platform to help Roosevelt Island residents access government and community resources.
Problem Statement
The Citizen Project, a platform connecting 12,000+ Roosevelt Island residents to community and government resources, may not effectively cater to the diverse needs of its user base, particularly overlooking the requirements and challenges faced by elderly and disabled community members, leading to potential gaps in accessibility and usability.
Project Goals
Improve the inclusivity of The Citizen Project platform by addressing the unique needs and challenges faced by elderly and disabled community members.
Enhance the overall user experience on The Citizen Project platform by leveraging insights gained from user discovery and competitive analysis.
Strengthen the platform's role as a one-stop solution by improving its connection to community and government resources for all users.
Team Structure
2 freelance UX Researchers
Process
Stakeholder Interview
Gather Project Requirements
Preliminary Research:
Roosevelt Island Demographics
Roosevelt Island Existing Government/Community Services
Interview Recruitment
User Interviews
Interview Analysis
Competitive Analysis
Findings
Demographics Analysis: Many non-U.S. citizens, majority white collar, high income and education level, half/half family households, mixed transportation methods
Interview Insights:
Pain Points:
There is no one place listing all resources on the Island.
There are kiosk where flyers and posters are placed but removed every two weeks.
A newspaper was used in the past to promote resources but is no longer operational.
Desirable functions for The Citizen Project:
Change website name to Roosevelt Island Citizens
Less generic, more personalized towards the residents
Promote vendors, organizations, restaurants, and schools on the website platform
Announcements and calendar for upcoming events
Form to submit complaints regarding public safety
A place where youth can go to see their own work where they can post whether it is art, poetry, journalism and more
Community building, youth engagement
Strong marketing plan to promote the website
Competitive Analysis: Compared with City of Waterloo, Hoboken Community Center, and City of Beverly Hills
Weaknesses:
Content overload
Upcoming events
Menus and Navigation
Opportunities:
Consistent visual design
Calendar Page or Google Calendar
Donation button